FAQ

How can I make a return?

Returns can be made within 14 days of purchase. To start a return, you can contact us at hello@minkelwinkel.com. The return costs are for the buyer. Clothing must be in the same condition as you received it in. After approval, the outstanding amount will be refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process the refund. 

Can I make an exchange?

The fastest way to exchange an item is to start the return process for the the item you purchased, and once the return is accepted, make a separate purchase for the new item.

Can I pick up my order?

That's definitely possible. Just simply arrange a pick-up appointment by contacting Jacqueline via Instagram or hello@minkelwinkel.com.

Can I enter clothes?

We are currently thinking of ways to expand the assortment of Minkelwinkel. So if you have interesting vintage clothing or branded kids wear in good condition.Then please reach out by simply sending an email to hello@minkelwinkel.com and please include clear product photos, the sizes and possible blemishes (stains, holes etc.)

Damages and Issues

Minkelwinkel sells original vintage clothes for babies and children. Almost all items in the webshop are from bygone eras and may therefore contain minor traces of use. However this is always stated clearly on the photos as well as in the description. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can look into the issue and set it right.